Get in Touch With Us
We’re here to help with any questions about our candles, home fragrances, or your order. Reach out anytime — we’d love to hear from you.
Send Us a Message
Fill out the form below and our team will get back to you within 24 hours. We’re committed to providing exceptional customer support for every White Barn Candles customer.
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We’re Here to Help
At White Barn Candles, customer satisfaction is our top priority. Whether you have questions about product ingredients, shipping, returns, or need help choosing the perfect scent for your home, our knowledgeable team is ready to assist you.
Most inquiries receive a response within 24 hours during business days. For urgent matters, please call us directly and we’ll do our best to help immediately.
Frequently Asked Questions
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Most orders ship within 1-2 business days and arrive within 3-5 business days depending on your location.
What is your return policy?
We stand behind the quality of our products. If you’re not completely satisfied with your White Barn Candles purchase, contact us within 30 days for a full refund or exchange. Products must be unused and in original packaging.
Are your candles made with natural ingredients?
Yes! Our candles are crafted with premium soy wax blends, lead-free cotton wicks, and high-quality fragrance oils. We prioritize clean burning and long-lasting scents in every product we create.
Do you offer wholesale or bulk ordering?
Absolutely! We work with retailers, event planners, and businesses looking to purchase White Barn Candles in larger quantities. Email us at hello@whitebarn-candles.com for wholesale pricing and minimum order information.
How long do your candles burn?
Our 3-wick candles provide approximately 25-45 hours of burn time depending on the size and care. For best results, trim wicks to 1/4″ before each use and burn for 3-4 hours at a time to ensure even wax pooling.
Can I request custom scents or personalized labels?
Yes! We love creating custom experiences for special events, corporate gifts, and weddings. Reach out to our team to discuss your vision and we’ll work with you to create something truly unique.
Explore Our Collection
Discover handcrafted candles, room sprays, hand soaps, and home fragrances that transform your space into a sanctuary of comfort and warmth.
Shop White Barn Candles